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FAQ
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FAQ
Here you will find answers to frequently asked questions about inquiries, orders, samples, delivery and billing.
Inquiry
Questions about contacting us and requesting a quotation.
How can I submit an inquiry?
What information is required for an inquiry?
Is there a minimum order quantity?
How quickly will I receive a response?
Are customized formats possible?
Order
Information about order placement, minimum quantities and changes.
How do I place an order?
What happens after the order is placed?
How does the approval process work?
How are over- or underdeliveries handled?
Are changes possible after placing the order?
Samples & Prototypes
Information about samples, materials and prototypes.
Do you offer free samples?
Can prototypes be produced?
Do samples need to be returned?
Delivery
Delivery times, shipping methods and special requests.
How long does delivery take?
How is the shipment handled?
Is it possible to redirect a delivery?
Is shipment tracking available?
Is express delivery available?
Which countries do you deliver to?
Are partial deliveries possible?
How is invoicing handled for partial deliveries?
Invoice
Payment terms and invoicing.
What are the payment terms?
How will I receive the invoice?
Can the invoice be issued to a different address or cost center?
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